Friday, 7 June 2019

Access Bank apologises to customers over disruption of services. Promises to deliver an efficient service to customers as the issue has been resolved

New access Bank logo
 Following the difficulties experienced
by customers in executing transactions on the
Access Bank digital platforms recently, the
Bank has announced a resolution to the
service disruption and also issued a formal
apology.
In a statement released yesterday, Access
Bank assured its customers that all
transaction challenges experienced on its
platform have been resolved while reiterating
its commitment to providing exceptional
banking services across board.
“We are deeply sorry for every delay or
inconvenience experienced in the use of our
digital channels this period,” the statement
said. “Please be assured that these issues have
been fully resolved.”
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The disruption in transactions across digital
platforms also affected several other
financial organizations across the country
including Guaranty Trust Bank, Zenith Bank,
First City Monument Bank, amongst others.
The electronic payment gateway is a staple of
the Nigerian economy as data from the
National Bureau of Statistics (NBS) indicate
that a total of 557,083,712 electronic-
payment transactions valued at N34.02
trillion were recorded in selected banks across
the country in the first quarter of 2019.
Access Bank’s timeous response to feedback
from its valued customers on social media
and other platforms reflects an unwavering
commitment to quality service delivery and
best-in-class user experience on all its
platforms.

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